This Privacy Policy, along with our Terms and Conditions, constitutes the Agreement between you and ikotech.in ("we," "us," or "our"). It explains how we collect, process, store, and disclose personal data when you use our services or visit our websites, including https://www.ikotech.in (the "Site").

By using our services or accessing our websites, you consent to the practices described in this Privacy Policy.

1. Public Availability of Privacy Policy

Our privacy policy is available at: https://www.ikotech.in/privacy-policy. This page is publicly accessible, non-geoblocked, and crawlable. The same link is submitted in the Privacy Policy section of our Meta App Dashboard.

2. Meta Platform Data

If you connect a Facebook or Instagram account or use our integrations with Meta products (such as WhatsApp, Facebook Pages, Instagram Messaging), we may collect and process the following types of Meta Platform Data:

• Page ID and Page Access Tokens
• Ad performance metrics (e.g., CTR, CPC)
• Comments on Facebook/Instagram posts
• Messenger/Instagram DMs
• Profile data (name, user ID, profile picture)
• WhatsApp numbers and conversations initiated via Meta’s API

Purpose of Processing:

• Deliver chatbot automation and analytics
• Facilitate customer support and message routing
• Improve lead response workflows
• Enhance campaign performance reporting

We only process Meta Platform Data as described here and in full compliance with Meta’s Platform Terms, applicable laws, and this privacy policy.

3. User Data Deletion Requests

You may request deletion of your data at any time by emailing [email protected] with the subject line "Data Deletion Request." We will fulfill such requests within 30 days, unless retention is required for legal or technical purposes.

4. Legal and Platform Policy Alignment

This privacy policy does not override, modify, or conflict with Meta's Platform Terms, Developer Policies, or Community Standards. Our processing of Meta Platform Data is strictly limited to permitted use cases.

5. Consent to Processing

By using our services, you consent to the collection, processing, and profiling of your personal data as outlined herein. You may withdraw your consent at any time by contacting [email protected]. Withdrawal may limit or terminate service availability.

6. Scope

This Privacy Policy applies to all users, including customers, agents, end-users, and website visitors, regardless of geographic location.

7. What Information We Collect

• Name, email address, phone number
• Company name, address, website
• Payment details (credit card info for paid plans)
• Chat logs and support inquiries
• IP address, browser type, device info
• Social media data when you connect your Facebook/Instagram profile

8. How We Use the Information

• Provide and maintain our services
• Deliver personalized chatbot and CRM functionalities
• Process payments and generate invoices
• Respond to support inquiries
• Improve our platform and services
• Send service notifications and marketing messages (opt-out available)

9. Security

We implement industry-standard security measures, including encryption, access control, and regular audits, to protect your data. However, no online platform can guarantee absolute security.

10. Third-Party Access

We may share data with third-party processors (e.g., payment gateways, hosting providers, analytics tools) only to the extent required to deliver our services. These partners are contractually obligated to protect your data.

11. Data Retention

We retain your personal data only as long as necessary for service delivery, legal compliance, or defending claims. Backup copies may remain stored until the expiration of applicable limitation periods.

12. Your Rights

• Access or update your data
• Request data deletion
• Object to profiling
• Withdraw consent
• Lodge a complaint with a supervisory authority

Requests should be sent to [email protected].

13. Children’s Privacy

We do not knowingly collect data from anyone under 16. If such data is inadvertently collected, it will be deleted upon request.

14. Use of Cookies and Analytics

We use cookies, clear gifs, and mobile analytics tools to track usage patterns, improve performance, and personalize content. You may disable cookies in your browser settings.

15. Changes to this Policy

We may update this policy periodically. The latest version will always be available at https://www.ikotech.in/privacy-policy. Significant changes will be communicated via email or in-app notice.

16. Contact

Data Controller:
ikotech.in
4/5 Basement East Patel Nagar New Delhi Delhi Pincode 110008
Email: [email protected]
Phone: +91 7428494360‬